WHY WE NEED RECORDING
- Storing information about important conversations and transactions
- Protection from fraud and unethical business methods
- Fraud detection and prevention
- Improving customer service
- Incidents reconstruction
- Providing training and self-training of employees
- Keeping business activities register book
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AMUR BENEFITS
- Professional solution
- Scalable, modular architecture
- Intuitive interface
- Easy customer's software integration
- Integrated CRM system
- A wide range of connection interfaces (PCI, PCIe, Ethernet, USB)
- Simultaneous data recording from different source types (analog, BRI, E1, VoIP)
- WEB-based and Desktop-based access to data
- Finalization of functionality according to customer requirements
- Best prices
More details
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SECTOR SOLUTIONS
Call centers
- → Monitoring the service quality and performance of a contact center
- → Obtaining reliable information about what customers think about your company, products and services
- → Assistance in solving disputes and disagreements
- → Evaluating the effectiveness of each employee`s activity
- → Ensuring fulfillment the established procedures, compliance with regulations and company policiesby officers
Public safety and state structures
- → Automatic recording and storing of the emergency calls, reaction timeand cooperation process of employeesin problem solving
- → Instant playback of recorded data in order to verify and clarify information
- → Call monitoring in real time, providing immediate intervention in the interaction process and influence the situation
- → Studying and collecting evidence on the incident for further legal investigation
- → Identifying the necessity of training employees of a call center in order to increase citizens' appeals processing accuracy and speed
Financial sector
- → Monitoring transactions and other business activity
- → Event precise reconstruction for auditing
- → Quick dispute settlement
- → Assistance in fraud cases investigation
- → Monitoring working processes effectiveness
- → Upgrading personnel training level
BUSINESS TASK SOLUTIONS
Incidents reconstruction and analysis
- → Reconstruction of events sequence and employees` actions
- → Identification of people, responsible for the incident
- → Using stored data as legal evidence
Business process optimization
- → Improving customer service quality
- → Providing training and self- training of employees
- → Collecting reliable statistical information
- → Keeping business activities register book.
- → Staff performance efficiency and workload analysis
- → Oral agreements auto commit
- → Communication services cost decrease
Security level improvement
- → Information leaks detection and prevention
- → Commercial secrecy preservation control
- → Fraud detection and prevention.
- → Protection from employees` unethical behavior
- → Telephone lines technical condition monitoring
- → Business processes transparency ensuring
- → Employees` actions automatic control
AMUR BENEFITS
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Professional solution
The product based on 15 years’ experience and usage of the most advanced technologies in hardware and software development field.
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Scalable, modular architecture
A set of components allowing providing solutions adapted for tasks of a particular user with the possibility of further expansion of recording system functionality and capacity.
-
Intuitive interface
Our software is designed for an average user and allows starting working with the system without studying the manual.
-
Easy customer's software integration
Software architecture enables client programs to receive information both from a database and in real time mode at the moment of recording.
-
Computer screen images recording
Users’ screen data automatic recording can be used both as a separate analytical system for employees` working speed and quality analysis and together with audio data. When listening to audio recordings, the operator can optionally, in synchronization with sound, display information from the user`s screen, that allows to reconstruct a full picture of the user's actions in a certain situation.
-
Integrated CRM system
Client database management system, which provides interaction with a client since first contact till transaction completion.
-
Customized finalization of functionality
High professional competence of our employees allows qualitatively and in a short time to develop additional functionality as per client’s needs.
-
WEB-based and Desktop-based data access
Possibility of professional data processing, both on a local PC and through access to data from virtually any device with WEB browser, without installing any special software.
-
Best price
The design and production process optimization ensures attractive prices
-
Simultaneous data recording from different source types (analog, BRI, E1, VoIP)
Software architecture allows combining data from different sources into a common database, preserving the ability of differentiating access to information from each type of lines.
-
Search in audio data by words and phrases
Using the advanced technologies, based on audio analytics, allows searching in the recorded information for certain words or phrases through typing them in text form, ensuring an extremely reduced sound data processing speed. Search accuracy does not depend on the sound quality, accent, dialect or non-standard grammar. Currently it supports Russian and English.
-
A wide range of connection interfaces
(PCI, PCIe, Ethernet, USB)
PC-installable PCI and PCI-Express printed circuit boards;
External devices connected to PC via USB or Ethernet-port;
Compact stand-alone ‘all in one’ solutions based on specialized devices.
AMUR BENEFITS
Professional solution
The product based on 15 years’ experience and usage of the most advanced technologies in hardware and software development field.
Scalable, modular architecture
A set of components allowing providing solutions adapted for tasks of a particular user with the possibility of further expansion of recording system functionality and capacity.
Intuitive interface
Our software is designed for an average user and allows starting working with the system without studying the manual.
Easy customer's software integration
Software architecture enables client programs to receive information both from a database and in real time mode at the moment of recording.
Integrated CRM system
Client database management system, which provides interaction with a client since first contact till transaction completion.
Customized finalization of functionality
High professional competence of our employees allows qualitatively and in a short time to develop additional functionality as per client’s needs.
WEB-based and Desktop-based data access
Possibility of professional data processing, both on a local PC and through access to data from virtually any device with WEB browser, without installing any special software.
Best price
The design and production process optimization ensures attractive prices
Simultaneous data recording from different source types (analog, BRI, E1, VoIP)
Software architecture allows combining data from different sources into a common database, preserving the ability of differentiating access to information from each type of lines.
A wide range of connection interfaces (PCI, PCIe, Ethernet, USB)
PC-installable PCI and PCI-Express printed circuit boards;
External devices connected to PC via USB or Ethernet-port;
Compact stand-alone ‘all in one’ solutions based on specialized devices.
Computer screen images recording
Users’ screen data automatic recording can be used both as a separate analytical system for employees` working speed and quality analysis and together with audio data. When listening to audio recordings, the operator can optionally, in synchronization with sound, display information from the user`s screen, that allows to reconstruct a full picture of the user's actions in a certain situation.
Search in audio data by words and phrases
Using the advanced technologies, based on audio analytics, allows searching in the recorded information for certain words or phrases through typing them in text form, ensuring an extremely reduced sound data processing speed. Search accuracy does not depend on the sound quality, accent, dialect or non-standard grammar. Currently it supports Russian and English.
BECOME A PARTNER
Enjoy all the benefits of partnership and earn with us!
Our partners receive:
Education and Consulting
- → Free staff training
- → Assistance in commercial proposals preparation
- → Consultations on equipment selection
Marketing support
We provide our partners with many-sided marketing support:
- → Ready advertising materials in electronic and printed form
- → Assistance in developingcustomer’s promotional products
- → Assistance in preparing and making presentations to customers
- → Analytical and technical information, not available to customers
Free technical support
- Technical support service provides free advises to all partners and end customers of the company.
- Technical support is available through a special electronic request management system, by email or phone.
- Technical support specialists both provide written and verbal consultation and connect remotely to the customer's system to solve problems.
Warranty and service
- All our products are under warranty of 2 years. In special cases, the warranty period can be extended.
- The term of the post-warranty service and repair is unlimited practically and depends only on the availability of components on the market.
Send a request
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